Order Fulfillment Policy

At Maimoon Traders Ltd, we are committed to processing and delivering your orders accurately, efficiently, and safely. This Order Fulfillment Policy explains how we handle orders from purchase to delivery, including processing times, shipping, and customer responsibilities.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Processing includes:

• Verifying payment and billing information.
• Picking and preparing your order.
• Packaging items securely for shipment.
• Preparing the order for dispatch.

2. Shipping & Delivery

We currently deliver within the United Kingdom.

• Standard delivery is available for eligible orders.
• Estimated delivery time is 4–8 business days.
• Order processing takes approximately 1–2 business days.
• Tracking information will be provided by email whenever available.

3. Order Confirmation

After placing an order, you will receive an order confirmation email containing:

• Your order number.
• Purchased items.
• Total order amount.
• Estimated delivery timeframe.

If any item becomes unavailable after your purchase, we will notify you promptly and offer the following options:

• Substitute with a similar item.
• Cancel the unavailable item.
• Cancel the entire order.

4. Order Accuracy

Customers are responsible for providing accurate billing and shipping information during checkout.

Maimoon Traders Ltd is not responsible for delays or delivery issues caused by incorrect or incomplete shipping details. Please review your order carefully before completing your purchase.

5. Partial Shipments

Some orders may be shipped in multiple packages depending on product availability or warehouse locations.

• Tracking details will be provided for each shipment.
• Delivery dates may vary slightly between packages.

6. Backorders & Pre-Orders

Certain products may occasionally be offered as backorders or pre-orders.

• Estimated shipping times will be displayed whenever applicable.
• Backordered items will be dispatched as soon as they become available.

7. Damaged or Lost Orders

Please inspect your package immediately after delivery.

If your order arrives damaged or is lost during transit, please contact our support team as soon as possible.

Email: contact@maimoontraiders.com
Phone: +44 20 7701 5427

We will work with you to arrange a replacement, refund, or appropriate resolution.