Refund & Return Policy

At Maimoon Traders Ltd, we want our customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return period to ensure a simple and hassle-free experience.

This policy explains the conditions under which items may be returned and refunds issued.

1. Our 30-Day Return Guarantee

Customers may request a return or refund within 30 days of receiving their order.

If 30 days have passed since the delivery date, we may not be able to accept the return unless the item is faulty or defective.

2. Eligibility for Returns

To qualify for a refund or exchange, items must meet the following conditions:

• The return request is made within 30 days of delivery.
• The item is unused and in the same condition in which it was received.
• The item is returned with its original packaging.
• All included accessories, manuals, and parts are included.

Items that do not meet these conditions may not be eligible for a full refund.

3. How to Request a Return

To start a return, please contact our customer support team:

Email: contact@maimoontraiders.com
Phone: +44 20 7701 5427

Please include:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.
• Photos of the item if it is damaged or defective.

4. Return Shipping Process

After your return request has been approved:

• You will receive return instructions.
• Carefully package the product in its original packaging.
• Include any accessories or documentation.
• Send the item back following the provided instructions.

Once the returned item is received and inspected, we will proceed with the refund or exchange.

5. Refund Process

After receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• The refund will be issued to your original payment method.
• Processing typically takes 5–10 business days.
• The time required for funds to appear may depend on your bank or payment provider.

6. Exchanges

If you received an item that is damaged, defective, or incorrect, we will replace it at no additional cost.

To request an exchange, please contact us within 7 days of receiving the item.

7. Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us immediately:

Email: contact@maimoontraiders.com
Phone: +44 20 7701 5427

Please provide:

• Your order number.
• Photos of the damaged product.
• A brief description of the issue.

We will arrange a replacement or refund where appropriate.

8. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Items that have been used or damaged by the customer.
• Items returned without their original packaging.
• Items missing parts or accessories.
• Products returned after the 30-day return period unless faulty.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

9. Late or Missing Refunds

If you have not received your refund after confirmation:

• Check your bank account again.
• Contact your payment provider.
• Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our support team.

10. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders may only be cancelled if they have not yet been shipped. Once an order has been shipped, the return process described in this policy will apply.

11. Consumer Rights

This Refund & Return Policy does not affect your statutory rights under UK consumer law, including rights provided by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.