Shipping Policy

Last Updated: March 16, 2026

Thank you for shopping with Maimoon Traders Ltd. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Locations

Maimoon Traders Ltd currently ships to the following destinations:

• United Kingdom
• United States
• European Union Countries

We are continuously expanding our delivery network and may add additional countries in the future.

2. Free Shipping

We are pleased to offer FREE Standard Shipping on all eligible orders delivered within:

• United Kingdom
• United States
• Europe

No additional shipping charges apply for our standard delivery service.

3. Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders are processed during normal business days:

• Monday – Friday
• Excluding weekends and public holidays

Orders placed on weekends or public holidays will be processed on the next available business day.

4. Delivery Time

Once your order has been processed, estimated delivery times are as follows:

Delivery estimates may vary depending on:

• Customer location
• Courier availability
• Customs clearance (where applicable)
• Weather conditions
• Peak shopping seasons and public holidays

Delivery times are estimates and cannot be guaranteed.

5. Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email.

Where available, tracking information will also be included so you can monitor your shipment.

6. Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact our support team.

We will work directly with the courier to resolve any delivery issues as quickly as possible.

7. Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address entered during checkout is accurate.

Maimoon Traders Ltd cannot be held responsible for deliveries made to incorrect addresses supplied by the customer.

If you notice an error after placing your order, please contact us immediately before your order has been dispatched.

8. Lost or Delayed Packages

While most deliveries arrive within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If your shipment appears to be lost or significantly delayed, please contact us and we will investigate the issue with the shipping carrier.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please include:

• Your order number.
• Photos of the damaged package or product.

We will review your request and arrange a replacement or refund where appropriate.