Warranty Policy

At Maimoon Traders Ltd, we are committed to providing high-quality products to our customers. This Warranty Policy explains your rights, coverage, and procedures for claiming warranties on products purchased from our website.

This policy is designed in accordance with applicable UK consumer protection laws, including the Consumer Rights Act 2015.

1. Warranty Coverage

Products purchased from Maimoon Traders Ltd may be covered by a manufacturer’s warranty or our store warranty, where applicable.

The warranty may cover defects in:

• Materials.
• Workmanship.
• Functionality under normal use.

The warranty does not cover:

• Damage caused by misuse, negligence, or accidents.
• Normal wear and tear.
• Improper storage or handling.
• Unauthorised modifications or repairs.

2. Warranty Period

The standard warranty period is 12 months from the date of purchase, unless otherwise stated in the product description.

• Warranty periods may vary depending on the product.
• Please check the product page for specific warranty details.
• Proof of purchase, such as an order confirmation or receipt, is required for all warranty claims.

3. How to Make a Warranty Claim

To make a warranty claim, please contact our customer service team:

Email: contact@maimoontraiders.com
Phone: +44 20 7701 5427

Please provide the following information:

• Your order number and date of purchase.
• Details of the defect or issue.
• Photos or videos showing the defect, where applicable.
• Any other relevant documentation.

Once your claim is submitted, our team will review it and advise you on the next steps.

4. Warranty Remedies

Depending on the nature of the defect, Maimoon Traders Ltd may:

• Repair the defective item.
• Replace the defective item with the same or equivalent product.
• Issue a full or partial refund if repair or replacement is not possible.

Valid warranty remedies are provided at no additional cost to the customer, including return shipping where applicable.

5. Exclusions

The warranty does not cover the following:

• Damage caused by misuse, abuse, or negligence.
• Damage caused by accidental drops, spills, or natural disasters.
• Unauthorised repairs or modifications.
• Products purchased from unauthorised resellers.

Any warranty claim outside the stated warranty conditions may be refused.

6. Warranty Shipping

For valid warranty claims, Maimoon Traders Ltd will provide return instructions.

• Customers must follow the provided shipping instructions.
• Items should be packaged securely to avoid further damage.
• Return shipping costs for approved warranty claims are typically covered by Maimoon Traders Ltd.

7. Third-Party Manufacturer Warranty

Some products may be covered by a separate manufacturer warranty.

• We may assist customers in submitting claims to the manufacturer where required.
• Manufacturer warranties may include their own terms and conditions.
• Where a manufacturer warranty applies, its terms may take priority for that product.

8. Limitation of Liability

Maimoon Traders Ltd’s liability under this warranty is limited to the repair, replacement, or refund of the defective product.

We are not responsible for indirect, consequential, or incidental damages resulting from the use or inability to use a product.

Nothing in this Warranty Policy affects your statutory rights under UK consumer law.